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Wednesday, November 15
11.00 - 12.00 pm
Doors Open
12.00 - 12.10 pm
Welcome & Opening
We welcome all participants to the third edition of the Asia-Pacific Communications Summit in Hong Kong. We hope you enjoy the summit and have a productive two days full of knowledge transfer and networking.
Pierre Goad
Group Head of Communications
HSBC
Pierre Goad is Group Head of Communications at HSBC Holdings plc.
He was appointed a Group Managing Director in 2015 and a Group General Manager in 2014. He was first appointed Group Head of Communications in 2014. He held the dual role of Group Head of Human Resources and Communications from January 2015 to August 2016 when he returned full-time to Communications. He was appointed a Board Director of HSBC Bank Canada in 2015.
Pierre rejoined HSBC in 2011 as Co-Head of Communications from Zurich Insurance Group in Switzerland where he was Head of Corporate Communications. Pierre has extensive international experience and has held a series of strategy and communication roles at HSBC in London and Hong Kong, where he joined the bank in 2001. He was also a correspondent and editor at the Canadian Broadcasting Corp., The Wall Street Journal in Canada, and The Asian Wall Street Journal in Hong Kong and Singapore.
He is a Canadian and British citizen and Hong Kong permanent resident.
He was appointed a Group Managing Director in 2015 and a Group General Manager in 2014. He was first appointed Group Head of Communications in 2014. He held the dual role of Group Head of Human Resources and Communications from January 2015 to August 2016 when he returned full-time to Communications. He was appointed a Board Director of HSBC Bank Canada in 2015.
Pierre rejoined HSBC in 2011 as Co-Head of Communications from Zurich Insurance Group in Switzerland where he was Head of Corporate Communications. Pierre has extensive international experience and has held a series of strategy and communication roles at HSBC in London and Hong Kong, where he joined the bank in 2001. He was also a correspondent and editor at the Canadian Broadcasting Corp., The Wall Street Journal in Canada, and The Asian Wall Street Journal in Hong Kong and Singapore.
He is a Canadian and British citizen and Hong Kong permanent resident.
Mark Laudi
Managing Director
Hong Bao Media
Mark Laudi is a mentor in media and presentation skills to C-suite executives, elected politicians and senior government officials, and a sought-after speaker, conference anchor and panel moderator at business conferences.
This follows a 14-year award-winning career in radio and television. At CNBC Asia Pacific, he held almost every position in the newsroom: behind the camera he was Producer and Sydney as Bureau Chief, and in front of the camera he was Stock Reporter, Anchor and Field Reporter.
He started his media career in radio aged 21, becoming Australia’s youngest radio current affairs show host at ABC Radio, later joining Singapore’s 938LIVE.
This follows a 14-year award-winning career in radio and television. At CNBC Asia Pacific, he held almost every position in the newsroom: behind the camera he was Producer and Sydney as Bureau Chief, and in front of the camera he was Stock Reporter, Anchor and Field Reporter.
He started his media career in radio aged 21, becoming Australia’s youngest radio current affairs show host at ABC Radio, later joining Singapore’s 938LIVE.
12.10 - 12.50 pm
Keynote
Communications and leadership.
Pierre Goad, President of APACD, will open this year’s summit with an opening address.
Pierre Goad
Group Head of Communications
HSBC
Pierre Goad is Group Head of Communications at HSBC Holdings plc.
He was appointed a Group Managing Director in 2015 and a Group General Manager in 2014. He was first appointed Group Head of Communications in 2014. He held the dual role of Group Head of Human Resources and Communications from January 2015 to August 2016 when he returned full-time to Communications. He was appointed a Board Director of HSBC Bank Canada in 2015.
Pierre rejoined HSBC in 2011 as Co-Head of Communications from Zurich Insurance Group in Switzerland where he was Head of Corporate Communications. Pierre has extensive international experience and has held a series of strategy and communication roles at HSBC in London and Hong Kong, where he joined the bank in 2001. He was also a correspondent and editor at the Canadian Broadcasting Corp., The Wall Street Journal in Canada, and The Asian Wall Street Journal in Hong Kong and Singapore.
He is a Canadian and British citizen and Hong Kong permanent resident.
He was appointed a Group Managing Director in 2015 and a Group General Manager in 2014. He was first appointed Group Head of Communications in 2014. He held the dual role of Group Head of Human Resources and Communications from January 2015 to August 2016 when he returned full-time to Communications. He was appointed a Board Director of HSBC Bank Canada in 2015.
Pierre rejoined HSBC in 2011 as Co-Head of Communications from Zurich Insurance Group in Switzerland where he was Head of Corporate Communications. Pierre has extensive international experience and has held a series of strategy and communication roles at HSBC in London and Hong Kong, where he joined the bank in 2001. He was also a correspondent and editor at the Canadian Broadcasting Corp., The Wall Street Journal in Canada, and The Asian Wall Street Journal in Hong Kong and Singapore.
He is a Canadian and British citizen and Hong Kong permanent resident.
12.50 - 01.00 pm
Intermission
10 min Break
01.00 - 01.20 pm
Spotlight
Asia-Pacific Communication Monitor 2017: Key results and conclusions
The Asia-Pacific Communication Monitor is one of the largest surveys dedicated to uncovering the trends in strategic communication in the region.
At its second edition, the survey results show what communicators believe to be the strategic issues that will be the most important for communication management and PR in the following years, how they relate with identifying social media influencers and the skills they feel they should develop to address these trends and changes.
May O. Lwin
Professor
Nanyang Business School Nanyang Technological University
Jim Macnamara
Professor
University of Technology, Sydney
Jim Macnamara PhD is Professor of Public Communication at the University of Technology Sydney and a Visiting Professor at London School of Economics and Political Science, Media and Communications Department.
He is internationally recognised for his research into evaluation of public communication and for his work organisational listening.
He is the author of 16 books including The 21st Century Media (R)evolution (Peter Lang, New York, 2014); Organizational Listening: The Missing Essential in Public Communication (Peter Lang, New York, 2016); and Evaluating Public Communication: Exploring New Models, Standards, and Best Practice (Routledge, 2017).
He is internationally recognised for his research into evaluation of public communication and for his work organisational listening.
He is the author of 16 books including The 21st Century Media (R)evolution (Peter Lang, New York, 2014); Organizational Listening: The Missing Essential in Public Communication (Peter Lang, New York, 2016); and Evaluating Public Communication: Exploring New Models, Standards, and Best Practice (Routledge, 2017).
Prof. Dr. Ansgar Zerfaß
Professor of Communication Management
Universität Leipzig
Prof. Dr. Ansgar Zerfass is a professor of communication management at the University of Leipzig and vice dean of the school for social sciences at the same university.
He also holds a professorship for communication and leadership at the largest European business school, BI Norwegian Business School, Oslo, and serves as president of EUPRERA, the European Public Relations Education and Research Association, Brussels.
The association has members from more than 30 countries represents the leading academics and universities in the field across the continent.
Before entering academia, Ansgar Zerfass worked as a communication professional and in executive management positions for ten years.
He holds a diploma and doctorate in business administration and a habilitation (second doctorate) in communication science. His research, which has been published in almost 30 books and more than 200 journal articles and book chapters in several languages, has received prestigious awards both in Europe and in the United States. The annual 'European Communication Monitor', a joint project by EACD and EUPRRA, is run by a research team from 11 renowned universities across Europe under his leadership.
He also holds a professorship for communication and leadership at the largest European business school, BI Norwegian Business School, Oslo, and serves as president of EUPRERA, the European Public Relations Education and Research Association, Brussels.
The association has members from more than 30 countries represents the leading academics and universities in the field across the continent.
Before entering academia, Ansgar Zerfass worked as a communication professional and in executive management positions for ten years.
He holds a diploma and doctorate in business administration and a habilitation (second doctorate) in communication science. His research, which has been published in almost 30 books and more than 200 journal articles and book chapters in several languages, has received prestigious awards both in Europe and in the United States. The annual 'European Communication Monitor', a joint project by EACD and EUPRRA, is run by a research team from 11 renowned universities across Europe under his leadership.
01.20 - 02.20 pm
02.20 - 02.50 pm
Session I (simultaneous presentations)
Interactive
Neurocommunication: Understanding the science behind stakeholder attitudes and behavior
While the mass adoption of technologies have revolutionized how stakeholders operate, understanding the science behind engagement is critical. Communication executives should leverage the wealth of research coming from the behavioral sciences and other disciplines to better understand internal and external stakeholders.
This includes understanding the voice of the stakeholder and the cognitive decision-making process; recognizing why our assumptions about stakeholders may not be correct; and determining the emotional motivators and connections that drive attitude and behavior change. Leveraging behavioral science to improve the stakeholder experience helps create new value for communication departments.
Tina McCorkindale
President and CEO
Institute for Public Relations
Tina McCorkindale, Ph.D., APR, is the President and CEO of the Institute for Public Relations.
She taught as a professor for 15 years, and has more than 10 years of experience working in corporate communication and analytics. She has more than 150 presentations and publications in books and journals with a research focus in digital and behavior. She lives in Seattle, WA.
She taught as a professor for 15 years, and has more than 10 years of experience working in corporate communication and analytics. She has more than 150 presentations and publications in books and journals with a research focus in digital and behavior. She lives in Seattle, WA.
Best Case
The communicator as corporate conscience
While the traditional concept of a communicator is that of a “megaphone” – repeating the messages defined by the management, in today’s complex perception environment the communicator must take a step beyond: to the role of the corporate conscience.
This expanded role includes understanding and interpreting the expectations of stakeholders, engaging directly in communities, asking management the difficult questions during crises, and even analyzing which issues are likely to impact the regulatory environment.
Dr. Andreas Meier
Vice President Corporate Affairs, Asia-Pacific
BASF
Dr. Andreas Meier is Vice President Corporate Affairs for BASF in Asia Pacific, based in Hong Kong since 2015.
Before coming to Asia, he was Director Corporate Communications at BASF’s North American headquarters in Florham Park, New Jersey, USA. After studying political science, journalism and economics in Marburg and Münster, Germany, Andreas joined BASF as a communications trainee in 2000. He then worked in various functions in internal and external communications for BASF in Ludwigshafen and Vienna, Austria, before moving to the United States in 2010.
Andreas holds a PhD in political science from the University of Münster, Germany.
Before coming to Asia, he was Director Corporate Communications at BASF’s North American headquarters in Florham Park, New Jersey, USA. After studying political science, journalism and economics in Marburg and Münster, Germany, Andreas joined BASF as a communications trainee in 2000. He then worked in various functions in internal and external communications for BASF in Ludwigshafen and Vienna, Austria, before moving to the United States in 2010.
Andreas holds a PhD in political science from the University of Münster, Germany.
Expert Session
Prevent a reputation meltdown with effective stakeholder engagement
Downplaying the issue and ignoring stakeholders’ perceptions will quickly turn a crisis into a complete reputation meltdown.
Only principled-based organisations with focused crisis leadership can weather the storm and even emerge from it stronger.
Come and find out what it takes to be one of them.
Caroline Sapriel
Founder and Managing Partner
CS&A
Caroline Sapriel is the founder and Managing Director of CS&A a specialist risk and crisis and business continuity management consulting firm with offices in Hong Kong, the United Kingdom, Belgium, Italy, The Netherlands, Singapore, and the United States.
Ms Sapriel has over 20 years’ experience in risk and crisis management, corporate and public affairs. She is regularly invited to speak at international conferences and seminars on risk and crisis management. She is a guest lecturer at the graduate school of public administration of Leiden University. She has been a member of IABC since 1987, and is a faculty member of the Management Center Europe in Brussels.
Prior to establishing her own consulting firm, Ms Sapriel held various senior management positions with international PR firms including the Rowland Company and Hill & Knowlton. She has also worked for the Press Office of the Government of Israel.
Ms Sapriel has over 20 years’ experience in risk and crisis management, corporate and public affairs. She is regularly invited to speak at international conferences and seminars on risk and crisis management. She is a guest lecturer at the graduate school of public administration of Leiden University. She has been a member of IABC since 1987, and is a faculty member of the Management Center Europe in Brussels.
Prior to establishing her own consulting firm, Ms Sapriel held various senior management positions with international PR firms including the Rowland Company and Hill & Knowlton. She has also worked for the Press Office of the Government of Israel.
02.50 - 03.00 pm
Intermission
10 min break
03.00 - 03.30 pm
Session II (simultaneous presentations)
Best Case
The story of becoming #1 in India’s Best Companies to Work For – an Intuit India case study
How do you win the war for talent in a country with a fraction of the employee base than the larger companies? How do you enable your employees to become agents of change and ambassadors of awesome telling your company’s story and becoming proponents of its culture?
Catch Anshuman Kumar share interesting insights and learning from Intuit’s journey in India of enabling and empowering its internal stakeholders – employees, through compelling story telling, high tech and high touch communications approach making them the agents of brand transformation and becoming the #1 Best Companies to Work For in India 2017 by the Great Place to Work Institute.
Anshuman Kumar
Director - Global Corporate Communications
Intuit
Communications shape perceptions. Few people know this fact better than Anshuman.
For over seventeen years, Anshuman has been shaping the image of some of the most visible companies in India, such as, The Times of India, Infosys Ltd., HCL Technologies & Intuit by designing high impact communications and employee programs.
In his current role as director of global corporate communications for Intuit across Asia Pacific, Israel and Canada, his initiatives have propelled Intuit consistently in the Top 10 Best Companies to Work for internationally.
For over seventeen years, Anshuman has been shaping the image of some of the most visible companies in India, such as, The Times of India, Infosys Ltd., HCL Technologies & Intuit by designing high impact communications and employee programs.
In his current role as director of global corporate communications for Intuit across Asia Pacific, Israel and Canada, his initiatives have propelled Intuit consistently in the Top 10 Best Companies to Work for internationally.
Expert Session
WeChat for business: How to create your roadmap for success
35% of all China’s daily mobile time is being spent on WeChat.
As the world’s fastest growing social media platform, and the primary link between brands and consumers, WeChat continues to develop into a marketing powerhouse with 938 million active users today. Consumers spent a massive US$1.2 trillion through WeChat in 2016 and all trends show that WeChat Pay will soon become the #1 mobile payment channel in China. So what does WeChat really mean for international corporations in 2017/18?
Alan Ma, Head of Ruder Finn Innovation Studios China will:
- Highlight how businesses can capitalise on the WeChat opportunity
- Define what a smart WeChat strategy looks like
- Review lessons learned from recent client case studies, and
- Provide a roadmap for success.
WeChat has revolutionised the mobile commerce industry in China, and this session will explain the opportunities it presents for your business and how you can take full advantage.
Alan Ma
Head of Ruder Finn Innovation Studios, China
Ruder Finn Asia
Alan Ma is a senior marketing and communication professional with 15-years of solid experience in both agency & in-house positions across all marketing communications functions in various industries, specializing in strategic marketing & communication, stakeholder engagement, digital communication and CSR.
Prior to joining RFI in July 2016, Ms. Ma was the practice lead for the Technology Practice of Edelman China, Marketing Head for King & Wood Mallesons, and Marketing Manager for British Standards Institution and Motorola.
Prior to joining RFI in July 2016, Ms. Ma was the practice lead for the Technology Practice of Edelman China, Marketing Head for King & Wood Mallesons, and Marketing Manager for British Standards Institution and Motorola.
03.30 - 03.40 pm
Intermission
10 min break
03.40 - 04.20 pm
Session III (simultaneous presentations)
Best Case
How communications played a leading role in Apple's turnaround
In this session Cameron Craig will share how communication played a pivotal role in Apple’s turnaround period from Steve Jobs return as CEO to the launch of iPhone. Over this period, Apple would prove the cynics wrong and dazzle the world with its groundbreaking innovations, masterful marketing and against-the-grain approach.
Cameron will share five communications lessons from those days and how you can take advantage of these same principles for your company or brand. Themes include the importance of keeping it simple, prioritizing influencers, staying focused on your message, and leveraging outside milestones for internal momentum.
Cameron was with Apple for 10 years under Steve Job’s leadership including three years as corporate communications lead for the Asia Pacific region based in Singapore.
Cameron Craig
Global Head of Corporate Communications
Polycom
Cameron is a seasoned communications professional with extensive consumer brand and international experience.
He worked with Apple for 10 years during the company’s dramatic turnaround period under Steve Jobs. Starting in 1997, Cameron led agency efforts for Apple with Porter Novelli Australia before moving to Singapore to lead Apple’s communications in the Asia-Pacific region. The company then relocated him to California where he played a senior role on Apple's product PR team.
Later, Cameron relocated back to Singapore to lead communications efforts for Yahoo! in the Asia Pacific, Middle East and Latin America regions. In 2010, he returned to the US to head global employee communications for PayPal. In 2013, he joined Visa as Senior Vice President, Global Employee Communications.
Before joining the corporate world Cameron was a tour publicist for music legend Johnny Cash. Originally from Sydney, Australia, he now lives in the San Francisco Bay Area with his wife Danielle and kids Isabel and William.
Currently Cameron is head of global corporate communications for Polycom in San Jose, CA. He is a contributor to Harvard Business Review, The Huffington Post, Business Insider and PR Daily. He is also an active member of the Forbes Communications Council, an invitation-only organization for communications, public relations, public affairs and media relations executives.
For more information visit www.asignaturestory.com
He worked with Apple for 10 years during the company’s dramatic turnaround period under Steve Jobs. Starting in 1997, Cameron led agency efforts for Apple with Porter Novelli Australia before moving to Singapore to lead Apple’s communications in the Asia-Pacific region. The company then relocated him to California where he played a senior role on Apple's product PR team.
Later, Cameron relocated back to Singapore to lead communications efforts for Yahoo! in the Asia Pacific, Middle East and Latin America regions. In 2010, he returned to the US to head global employee communications for PayPal. In 2013, he joined Visa as Senior Vice President, Global Employee Communications.
Before joining the corporate world Cameron was a tour publicist for music legend Johnny Cash. Originally from Sydney, Australia, he now lives in the San Francisco Bay Area with his wife Danielle and kids Isabel and William.
Currently Cameron is head of global corporate communications for Polycom in San Jose, CA. He is a contributor to Harvard Business Review, The Huffington Post, Business Insider and PR Daily. He is also an active member of the Forbes Communications Council, an invitation-only organization for communications, public relations, public affairs and media relations executives.
For more information visit www.asignaturestory.com
Interactive
Social media influencers and communication skills: What the Asia-Pacific Communication Monitor tells us
This workshop focuses in more details on specific insight of the Asia-Pacific Communication Monitor, paying more attention to cross-country comparisons as well as national insights.
Participants can find out how communicators in their country and region define and identify social media influencers. The workshop will also give an opportunity to discuss about the skills communicators in their country and region indicated they wanted most to develop, as a means of finding personal and professional development opportunities.
May O. Lwin
Professor
Nanyang Business School Nanyang Technological University
Jim Macnamara
Professor
University of Technology, Sydney
Jim Macnamara PhD is Professor of Public Communication at the University of Technology Sydney and a Visiting Professor at London School of Economics and Political Science, Media and Communications Department.
He is internationally recognised for his research into evaluation of public communication and for his work organisational listening.
He is the author of 16 books including The 21st Century Media (R)evolution (Peter Lang, New York, 2014); Organizational Listening: The Missing Essential in Public Communication (Peter Lang, New York, 2016); and Evaluating Public Communication: Exploring New Models, Standards, and Best Practice (Routledge, 2017).
He is internationally recognised for his research into evaluation of public communication and for his work organisational listening.
He is the author of 16 books including The 21st Century Media (R)evolution (Peter Lang, New York, 2014); Organizational Listening: The Missing Essential in Public Communication (Peter Lang, New York, 2016); and Evaluating Public Communication: Exploring New Models, Standards, and Best Practice (Routledge, 2017).
Prof. Dr. Ansgar Zerfaß
Professor of Communication Management
Universität Leipzig
Prof. Dr. Ansgar Zerfass is a professor of communication management at the University of Leipzig and vice dean of the school for social sciences at the same university.
He also holds a professorship for communication and leadership at the largest European business school, BI Norwegian Business School, Oslo, and serves as president of EUPRERA, the European Public Relations Education and Research Association, Brussels.
The association has members from more than 30 countries represents the leading academics and universities in the field across the continent.
Before entering academia, Ansgar Zerfass worked as a communication professional and in executive management positions for ten years.
He holds a diploma and doctorate in business administration and a habilitation (second doctorate) in communication science. His research, which has been published in almost 30 books and more than 200 journal articles and book chapters in several languages, has received prestigious awards both in Europe and in the United States. The annual 'European Communication Monitor', a joint project by EACD and EUPRRA, is run by a research team from 11 renowned universities across Europe under his leadership.
He also holds a professorship for communication and leadership at the largest European business school, BI Norwegian Business School, Oslo, and serves as president of EUPRERA, the European Public Relations Education and Research Association, Brussels.
The association has members from more than 30 countries represents the leading academics and universities in the field across the continent.
Before entering academia, Ansgar Zerfass worked as a communication professional and in executive management positions for ten years.
He holds a diploma and doctorate in business administration and a habilitation (second doctorate) in communication science. His research, which has been published in almost 30 books and more than 200 journal articles and book chapters in several languages, has received prestigious awards both in Europe and in the United States. The annual 'European Communication Monitor', a joint project by EACD and EUPRRA, is run by a research team from 11 renowned universities across Europe under his leadership.
04.20 - 05.00 pm
Intermission
Coffee break
05.00 - 05.40 pm
Keynote
Building a challenger brand and accelerating it regionally
Interview-Azran Osman-Rani
When iflix was conceived less than three years ago, many people dismissed it as a copycat idea that would not stand a chance against an already dominant global video-on-demand giant, local cable & satellite TV incumbent giants in each market, and the largest giant of all – content piracy.
Yet, since its launch in May 2015, iflix today has scaled rapidly to 25 markets across Asia, Middle East, and Africa, defying industry skeptics and creating an online brand that resonates with the mass market segment that has been underserved by other players.
- Creating a product with a unique positioning tailored to the under-served needs of the mass market segment. Redefining television for one billion new mobile internet connected users in emerging markets, excluding China and India.
- ‘The Science and The Sizzle’ branding strategy – combining advanced digital marketing and data analytics, with localized branding activities in each market using celebrities and curated events to build an emotional connection with users
- Harnessing a culture of speed to accelerate execution and roll-out across an organisation that went from a small start-up team in Kuala Lumpur, to 700 employees across 30 locations globally.
- Continuously innovating with new features to stay ahead of the game and create a television experience that is far superior to a traditional or pirated service.
Azran Osman-Rani
Business Innovator & CEO
iflix Malaysia
Azran is one of the leading business innovators in Asia.
As someone who has built, and continues to build, ‘attacker’ businesses and lead teams from start-up to IPO, Azran passionately believes that organisations and corporations can deploy similar structures, focus and creativity that single-minded entrepreneurs have used to create break-through business models and innovative products and services.
In July 2007, at the age of 36, Azran was appointed as the founding CEO of AirAsia X, the world’s pioneer low-cost long-haul airline.
In 2015 Azran left AirAsia X and joined iFlix Group as its group COO and CEO of iflix, Asia’s leading Internet TV service.
He holds a Masters degree in Management Science & Engineering and a Bachelors degree in Electrical Engineering, both from Stanford University.
As someone who has built, and continues to build, ‘attacker’ businesses and lead teams from start-up to IPO, Azran passionately believes that organisations and corporations can deploy similar structures, focus and creativity that single-minded entrepreneurs have used to create break-through business models and innovative products and services.
In July 2007, at the age of 36, Azran was appointed as the founding CEO of AirAsia X, the world’s pioneer low-cost long-haul airline.
In 2015 Azran left AirAsia X and joined iFlix Group as its group COO and CEO of iflix, Asia’s leading Internet TV service.
He holds a Masters degree in Management Science & Engineering and a Bachelors degree in Electrical Engineering, both from Stanford University.
05.40 - 07.00 pm
APACD General meeting
The APACD general meeting is open to all APACD members present.
from 07.40 pm
Appetiser
from 08.00 pm
APCA gala
The festive award gala is one of the highlights of each annual summit. Join a dinner reception and celebrate the best of today’s world of communications.
Thursday, November 16
09.00 am
Doors Open
09.50 - 10.00 am
Welcome
Together we kick off the second day of interactive communication insights.
Mark Laudi
Managing Director
Hong Bao Media
Mark Laudi is a mentor in media and presentation skills to C-suite executives, elected politicians and senior government officials, and a sought-after speaker, conference anchor and panel moderator at business conferences.
This follows a 14-year award-winning career in radio and television. At CNBC Asia Pacific, he held almost every position in the newsroom: behind the camera he was Producer and Sydney as Bureau Chief, and in front of the camera he was Stock Reporter, Anchor and Field Reporter.
He started his media career in radio aged 21, becoming Australia’s youngest radio current affairs show host at ABC Radio, later joining Singapore’s 938LIVE.
This follows a 14-year award-winning career in radio and television. At CNBC Asia Pacific, he held almost every position in the newsroom: behind the camera he was Producer and Sydney as Bureau Chief, and in front of the camera he was Stock Reporter, Anchor and Field Reporter.
He started his media career in radio aged 21, becoming Australia’s youngest radio current affairs show host at ABC Radio, later joining Singapore’s 938LIVE.
10.00 - 10.40 am
Keynote
Five gravest challenges to strategic communication as seen by your CEO
Recent CEO research in HK and globally point to a dramatically rebooted expectation of the strategic contributions of senior leadership in their communication executives over the next three years.
CEOs highlighted five core areas they will be measuring and evaluating their communications professionals in 2020.
How do you measure up in terms of strategic relevance?
Alan Hilburg
President / CEO
Hilburg/Malan
Alan Hilburg is President and CEO of Hilburg-Malan in Hong Kong.
He has written two New York Times best sellers on leadership, received an Academy Award nomination for the first environmental documentary and five Emmy nominations, won six Silver Anvils, five Clio awards, created three of the top ten brand campaigns of the 20th century and has been recognised as one of the world's foremost crisis advisors.
He has received more than two dozen industry awards for his work in resuscitating and launching brands including National Geographic, Gillette, GE, Johnson Wax, Wendy's and JPMorganChase.
More recently, he has been a pioneer in aligning corporate culture, values-based decision making and multi-generational workforces to create trust-based high performance teams.
He has written two New York Times best sellers on leadership, received an Academy Award nomination for the first environmental documentary and five Emmy nominations, won six Silver Anvils, five Clio awards, created three of the top ten brand campaigns of the 20th century and has been recognised as one of the world's foremost crisis advisors.
He has received more than two dozen industry awards for his work in resuscitating and launching brands including National Geographic, Gillette, GE, Johnson Wax, Wendy's and JPMorganChase.
More recently, he has been a pioneer in aligning corporate culture, values-based decision making and multi-generational workforces to create trust-based high performance teams.
10.40 - 10.50 am
Intermission
10 min break
10.50 - 11.20 am
Session IV (simultaneous presentations)
Best Case
Managing reputation through adversity
Responding effectively through a crisis is critical.
The actions you make when responding in the short-term will help drive a longer-term strategy and turn unfortunate impacts into positive advantages.
Joe Adamo
Executive General Manager, Public Affairs
Australian Energy Market Operator
Joe Adamo is currently acting in the role of Executive General Manager, Public Affairs, of Australian Energy Market Operator.
Joe has more than 15 years of experience working in the corporate and public affairs sector, occupying various consulting and in-house corporate roles, with more than half his career centred within the energy sector.
Joe has been responsible for maintaining, building and enhancing corporate reputations of national organisations with an ability to ingrain corporate affairs as a critical business function that will help shape and drive an organisation's narrative and deliver measurable stakeholder value.
Joe has more than 15 years of experience working in the corporate and public affairs sector, occupying various consulting and in-house corporate roles, with more than half his career centred within the energy sector.
Joe has been responsible for maintaining, building and enhancing corporate reputations of national organisations with an ability to ingrain corporate affairs as a critical business function that will help shape and drive an organisation's narrative and deliver measurable stakeholder value.
Interactive
Digging deeper into the impact of influence in Asia
Every communicator today looks beyond the influence of traditional media and seeks to engage a range of online influencers to get their messages across.
New research conducted in Asia will look at the impact of influencers in key markets around the region, and what drives consumers to think and act differently.
Presenting this research, Allison+Partners will offer a roadmap for navigating the impact of influence, and some concrete directions on how to put impactful influencer programs into action.
Paul Mottram
Managing Director, All Told, Asia Pacific
Allison+Partners
Paul leads All Told in Asia Pacific and Allison+Partners’ business in Hong Kong, with a mission to help brands tell compelling stories that drive business results.
He has lived in the region since 1992, working in both agency and in-house capacities. Paul held regional leadership positions at Text100, Bite and Upstream Asia, serving brands in the technology, consumer, online, automotive and financial services sectors.
Key clients included Citi, eBay, FedEx, Four Seasons Hotels & Resorts, Fox International Channels, General Motors, HP and Microsoft, among others. Paul also worked in-house leading global marketing and communications for NASDAQ-listed Global Sources.
Originally from the United Kingdom, Paul has a BA in Economics from the University of Manchester.
He has lived in the region since 1992, working in both agency and in-house capacities. Paul held regional leadership positions at Text100, Bite and Upstream Asia, serving brands in the technology, consumer, online, automotive and financial services sectors.
Key clients included Citi, eBay, FedEx, Four Seasons Hotels & Resorts, Fox International Channels, General Motors, HP and Microsoft, among others. Paul also worked in-house leading global marketing and communications for NASDAQ-listed Global Sources.
Originally from the United Kingdom, Paul has a BA in Economics from the University of Manchester.
11.20 - 11.30 am
Intermission
10 min break
11.30 - 12.00 pm
Session V (simultaneous presentations)
Best Case
Sustainability in corporate communications
The SDGs by United Nations has driven governments, companies and organisations across different countries to formulate their own strategy and plans to contribute toward these goals with respect to their interests.
How to articulate the strategy in the right context so to win the support from the stakeholders requires lots of considerations and efforts. Some practical cases would be shared in this presentation.
Joyce Chau
Representative Greater China
Foreign Trade Association
Ms Joyce Chau joined Foreign Trade Association as the Country Representative of the organization in China since June 2011.
She acts an intermediary between the Secretariat in Brussels, members, suppliers and local stakeholders in China. Her role is to promote free trade and sustainable supply chain through supporting sustainability activities related to business social compliance (BSCI), environmental performance (BEPI) and trade policy (ITP).
In more than 20 years, Ms Chau has been working as a corporate communications practitioner for various organizations with focus on sustainability, CSR, and supply chain management. Her major expertise is in public affairs, stakeholder and media relations crisis and issues management, etc.
Prior to joining FTA, she was the Senior Vice President of the HSBC Corporate Sustainability Asia Pacific Region Office, Dell China’s Corporate Communications Director and she also worked for HKSAR Government’ Innovation and Technology Commission, HK Airport Authority and GS1, a global supply chain standard organisation. She possesses a BSoSc in Communications and a Master of Arts in Translation.
She acts an intermediary between the Secretariat in Brussels, members, suppliers and local stakeholders in China. Her role is to promote free trade and sustainable supply chain through supporting sustainability activities related to business social compliance (BSCI), environmental performance (BEPI) and trade policy (ITP).
In more than 20 years, Ms Chau has been working as a corporate communications practitioner for various organizations with focus on sustainability, CSR, and supply chain management. Her major expertise is in public affairs, stakeholder and media relations crisis and issues management, etc.
Prior to joining FTA, she was the Senior Vice President of the HSBC Corporate Sustainability Asia Pacific Region Office, Dell China’s Corporate Communications Director and she also worked for HKSAR Government’ Innovation and Technology Commission, HK Airport Authority and GS1, a global supply chain standard organisation. She possesses a BSoSc in Communications and a Master of Arts in Translation.
Best Case
Advocacy through digital media
Rachana will focus her discussion with case studies on how today is an era of innovative content, new brand advocates & relevancy.
Digital media helps to multiply advocacy efforts by potentially reaching more people, in more places, faster than ever before. It’s time that we leverage a variety of tools in order to promote and advocate change – internal or external.
Rachana Panda
Chief Communications Officer & Citizenship Leader
GE South Asia
Rachana Panda is Chief Communications Officer & Citizenship Leader at GE South Asia.
She joined GE in 2012. At GE, Rachana is part of the leadership team where her focus is to lead & champion the communications function; and help strengthen, protect and nurture corporate reputation of GE.
Her role comprises advising the Leadership team on all facets of communications, which includes employee engagement and external communications. She also leads the Brand, Advertising & Digital communications team for this region.
She joined GE in 2012. At GE, Rachana is part of the leadership team where her focus is to lead & champion the communications function; and help strengthen, protect and nurture corporate reputation of GE.
Her role comprises advising the Leadership team on all facets of communications, which includes employee engagement and external communications. She also leads the Brand, Advertising & Digital communications team for this region.
12.00 - 01.00 pm
Intermission
Brunch
Grab a bite and get to know your peers as we head towards the conclusion of the final day of the summit.
01.00 - 01.40 pm
Session VI (simultaneous presentations)
Best Case
VR, AI & Co - How entertainment wins new customers and bigger budgets!
Which new channels to invest in and which to forget?
A blueprint for decision makers and anyone interested in increasing their budgets.
Kim Stengert
Director of Communications
WWF-Singapore
Kim Stengert has a wealth of experience spanning 4 countries and 3 continents in almost 2 decades.
He has taken on multiple management level positions and consulted Fortune 500 companies through his expertise in digital marketing and business development.
Before joining the World Wide Fund for Nature (WWF), Singapore in 2014, Kim started his own digital marketing agency where he gained valuable entrepreneurship skills, built and managed diverse teams, developed new business and led organisation-wide initiatives.
As Communications Director for WWF-Singapore, Kim sits on the Senior Management Team to lead multi-stakeholder campaigns on climate change, sustainable seafood and palm oil issues - advocating for policy commitments and driving behavioural changes amongst mass audience.
He has taken on multiple management level positions and consulted Fortune 500 companies through his expertise in digital marketing and business development.
Before joining the World Wide Fund for Nature (WWF), Singapore in 2014, Kim started his own digital marketing agency where he gained valuable entrepreneurship skills, built and managed diverse teams, developed new business and led organisation-wide initiatives.
As Communications Director for WWF-Singapore, Kim sits on the Senior Management Team to lead multi-stakeholder campaigns on climate change, sustainable seafood and palm oil issues - advocating for policy commitments and driving behavioural changes amongst mass audience.
Best Case
Crisis communication
In many organizations, when there is a discovery of a malware or an APT (advance persistent threat) infiltration within a company’s infrastructure, the post communication process can be easy and very straight forward.
However, what happens before and in between this post communications and what should a company really do?
Here is what we can share…
Jesmond Chang
Head of Corporate Communications
Kaspersky Lab, APAC
Jesmond Chang, the Head of Corporate Communications, for the APAC region has been involved in Public Relations and Marketing related jobs for more than 10 years building close rapport and understanding the needs of both media and the market.
Overseeing Kaspersky Lab’s corporate communications strategy for APAC, he will be leading the company’s corporate communication initiatives throughout the region such as ideas, campaigns, CSR events, meeting company goals and carrying out global PR implementations throughout the region.
He joined Kaspersky Lab in the year 2010 for the opportunity to develop his interest in internet security and sharing the importance of the security industry to the public with the experience that he has acquired over his career. Jesmond is a frequent and renowned speaker at several IT related events, both locally and internationally.
Overseeing Kaspersky Lab’s corporate communications strategy for APAC, he will be leading the company’s corporate communication initiatives throughout the region such as ideas, campaigns, CSR events, meeting company goals and carrying out global PR implementations throughout the region.
He joined Kaspersky Lab in the year 2010 for the opportunity to develop his interest in internet security and sharing the importance of the security industry to the public with the experience that he has acquired over his career. Jesmond is a frequent and renowned speaker at several IT related events, both locally and internationally.
01.40 - 01.50 pm
Intermission
10 min break
01.50 - 02.30 pm
Discussion
Driving post-digital communications: Issues, trends and future developments
Selected speakers of APCS 2017 will trade opinions on the subject of post-digital communications.
Cameron Craig
Global Head of Corporate Communications
Polycom
Cameron is a seasoned communications professional with extensive consumer brand and international experience.
He worked with Apple for 10 years during the company’s dramatic turnaround period under Steve Jobs. Starting in 1997, Cameron led agency efforts for Apple with Porter Novelli Australia before moving to Singapore to lead Apple’s communications in the Asia-Pacific region. The company then relocated him to California where he played a senior role on Apple's product PR team.
Later, Cameron relocated back to Singapore to lead communications efforts for Yahoo! in the Asia Pacific, Middle East and Latin America regions. In 2010, he returned to the US to head global employee communications for PayPal. In 2013, he joined Visa as Senior Vice President, Global Employee Communications.
Before joining the corporate world Cameron was a tour publicist for music legend Johnny Cash. Originally from Sydney, Australia, he now lives in the San Francisco Bay Area with his wife Danielle and kids Isabel and William.
Currently Cameron is head of global corporate communications for Polycom in San Jose, CA. He is a contributor to Harvard Business Review, The Huffington Post, Business Insider and PR Daily. He is also an active member of the Forbes Communications Council, an invitation-only organization for communications, public relations, public affairs and media relations executives.
For more information visit www.asignaturestory.com
He worked with Apple for 10 years during the company’s dramatic turnaround period under Steve Jobs. Starting in 1997, Cameron led agency efforts for Apple with Porter Novelli Australia before moving to Singapore to lead Apple’s communications in the Asia-Pacific region. The company then relocated him to California where he played a senior role on Apple's product PR team.
Later, Cameron relocated back to Singapore to lead communications efforts for Yahoo! in the Asia Pacific, Middle East and Latin America regions. In 2010, he returned to the US to head global employee communications for PayPal. In 2013, he joined Visa as Senior Vice President, Global Employee Communications.
Before joining the corporate world Cameron was a tour publicist for music legend Johnny Cash. Originally from Sydney, Australia, he now lives in the San Francisco Bay Area with his wife Danielle and kids Isabel and William.
Currently Cameron is head of global corporate communications for Polycom in San Jose, CA. He is a contributor to Harvard Business Review, The Huffington Post, Business Insider and PR Daily. He is also an active member of the Forbes Communications Council, an invitation-only organization for communications, public relations, public affairs and media relations executives.
For more information visit www.asignaturestory.com
Mark Laudi
Managing Director
Hong Bao Media
Mark Laudi is a mentor in media and presentation skills to C-suite executives, elected politicians and senior government officials, and a sought-after speaker, conference anchor and panel moderator at business conferences.
This follows a 14-year award-winning career in radio and television. At CNBC Asia Pacific, he held almost every position in the newsroom: behind the camera he was Producer and Sydney as Bureau Chief, and in front of the camera he was Stock Reporter, Anchor and Field Reporter.
He started his media career in radio aged 21, becoming Australia’s youngest radio current affairs show host at ABC Radio, later joining Singapore’s 938LIVE.
This follows a 14-year award-winning career in radio and television. At CNBC Asia Pacific, he held almost every position in the newsroom: behind the camera he was Producer and Sydney as Bureau Chief, and in front of the camera he was Stock Reporter, Anchor and Field Reporter.
He started his media career in radio aged 21, becoming Australia’s youngest radio current affairs show host at ABC Radio, later joining Singapore’s 938LIVE.
Cathy Planchard
President, All Told
Allison+Partners
Cathy is a partner at Allison+Partners and the president of All Told, the firm’s global integrated marketing offering.
In her role, she focuses on evolving the agency’s capabilities into additional storytelling services critical for program success, including oversight of the content, digital, creative, research and analytics teams.
She brings 25 years of experience in all facets of branding, lead generation, public relations, strategic planning, employee engagement and executive communications, and has worked with such clients as Toyota, Lexus, Dignity Health, International Game Technology, The Economist, IZEA and Motorola, among others.
Cathy began her work at Allison+Partners as General Manager of the Phoenix office, where she grew the team from three people to more than $5 million in annual revenue. In recognition of her accomplishments, she was named to PRWeek’s inaugural “Champions in PR” list.
In her role, she focuses on evolving the agency’s capabilities into additional storytelling services critical for program success, including oversight of the content, digital, creative, research and analytics teams.
She brings 25 years of experience in all facets of branding, lead generation, public relations, strategic planning, employee engagement and executive communications, and has worked with such clients as Toyota, Lexus, Dignity Health, International Game Technology, The Economist, IZEA and Motorola, among others.
Cathy began her work at Allison+Partners as General Manager of the Phoenix office, where she grew the team from three people to more than $5 million in annual revenue. In recognition of her accomplishments, she was named to PRWeek’s inaugural “Champions in PR” list.
Azmar Sukandar
Director of Communications Asia Pacific
The Nature Conservancy
Based in Hong Kong, Azmar Sukandar oversees The Nature Conservancy’s (TNC) Asia Pacific regional external and internal communications strategies and activities.
She works closely with senior executives in the region as well as global and in-country teams to increase the impact of TNC awareness to target audiences and potential partners, raise the visibility for Asia Pacific projects and enhance the cohesiveness of messaging and communications across the region.
Prior to joining TNC, Azmar headed up the Asia Pacific communications office for the Financial Times and also worked with Time and FORTUNE magazines and Microsoft’s MSN division.
She holds a B.A. in International Relations and B.Sc. in Communications from Boston University, and a Master’s degree in media and communications from the London School of Economics.
She works closely with senior executives in the region as well as global and in-country teams to increase the impact of TNC awareness to target audiences and potential partners, raise the visibility for Asia Pacific projects and enhance the cohesiveness of messaging and communications across the region.
Prior to joining TNC, Azmar headed up the Asia Pacific communications office for the Financial Times and also worked with Time and FORTUNE magazines and Microsoft’s MSN division.
She holds a B.A. in International Relations and B.Sc. in Communications from Boston University, and a Master’s degree in media and communications from the London School of Economics.
02.30 pm
Goodbye & summary
Mark Laudi
Managing Director
Hong Bao Media
Mark Laudi is a mentor in media and presentation skills to C-suite executives, elected politicians and senior government officials, and a sought-after speaker, conference anchor and panel moderator at business conferences.
This follows a 14-year award-winning career in radio and television. At CNBC Asia Pacific, he held almost every position in the newsroom: behind the camera he was Producer and Sydney as Bureau Chief, and in front of the camera he was Stock Reporter, Anchor and Field Reporter.
He started his media career in radio aged 21, becoming Australia’s youngest radio current affairs show host at ABC Radio, later joining Singapore’s 938LIVE.
This follows a 14-year award-winning career in radio and television. At CNBC Asia Pacific, he held almost every position in the newsroom: behind the camera he was Producer and Sydney as Bureau Chief, and in front of the camera he was Stock Reporter, Anchor and Field Reporter.
He started his media career in radio aged 21, becoming Australia’s youngest radio current affairs show host at ABC Radio, later joining Singapore’s 938LIVE.